- Your cat/s must be up to date with their Flu & Enteritis vaccination. We will need to see the latest vaccination certificate.
- Your cat/s must have had their regular flea & worming treatments recently, ensuring they are free of parasites. Between 7 and 14 days before arrival is ideal.
- If your cat/s need regular medication, please provide more than enough for their stay in the container which displays the prescribing Veterinary Practice details and dosage instructions.
- Your cat/s must be in good general health.
We understand that as they get older they may not be as agile and may have a slighter body mass than younger cats. - Payment in full upon your cat/s arrival at the Stella Cat Hotel.
- We reserve the right to refuse to accept your cat/s, should any of the above not be met or there are any other extraneous, undesirable circumstances.
- If your cat/s appear to be unwell during their stay, we will seek Veterinary assistance from our local practice, Aldinga & Willunga Veterinary Services.
As the owner/s you will be responsible for all costs incurred, these will be payable upon collection of your cat/s.
Note – we will endeavour to contact you before we see a Vet, so that you are fully aware that there is an issue.
Disclaimer
We are not responsible for the death or injury of any cats in our care, for circumstances beyond our control. Your acceptance to leave your cats in our care demonstrates that you are happy with our facilities and accept that they are safe for your pet/s. Every effort will be made to keep them safe from harm, this includes a bush fire evacuation plan, security cameras, regular in person checks etc.
We have a number of security measures to ensure your cat/s are safely contained during their stay, these have been tested by our own cats and we are confident that we are escape proof. These include double doors at each end of the cattery room, one of these is a screen door so that any lose cats can be seen before the second door is opened, the outside space is totally enclosed with cat proof netting which is secured to the fences and the house ensuring there are no gaps. When cats have their outside time, they are 100% supervised so any attempts to break out of the enclosure will be spotted. However if your cat/s somehow manage to “Houdini” their way out of our secure facility we are not liable.
Abandonment – If you unable to collect your cat/s on the scheduled departure date please contact us. If we do not hear from you we will endeavour to contact you to ascertain when you will be able to collect your cat/s.
In the event that you do not contact us and we are not able to contact you, we shall continue to take care of your cat/s for 7 days beyond their scheduled collection date. Once this time is up we will have no options but to conclude that you have abandoned your pet/s, at this point we shall take appropriate action to rehome your cat/s through a organisation such as the RSPCA.